Hello
Welcome to our Refund Policy. Your trust and satisfaction are our top priority, and that's why we've implemented an Escrow Payment System to provide the utmost protection and assurance to our customers while making purchases on our platform. This policy details how our refund process works, providing you with a clear understanding of your rights and our responsibilities as a marketplace.
When you pay for any educational service on our platform, your payment is held in our secure Escrow Payment System. These funds are only released to the educator once you confirm your satisfaction with the service
provided.
Our Escrow Payment System is designed to protect both buyers and sellers during transactions on our platform. Here's a simple step-by-step illustration of how it works:
1. Initiation of Transaction: When a customer decides to purchase an educational service, they pay the agreed amount. Instead of going directly to the educator, this payment is secured within our Escrow Payment System.
2. Provision of Service: The educator then provides the service as described to the customer. They do so knowing that the payment has already been made and is safely held in escrow.
3. Verification of Satisfaction: Once the service is provided, the customer can review and verify their satisfaction with the service.
4. Release of Funds: If the customer confirms their satisfaction, the funds held in escrow are then released to the educator. This marks the successful completion of the transaction.
5. Dispute and Resolution: If the customer is unsatisfied with the service, they can raise a dispute. Our dispute resolution team will then step in to review the case. If the dispute is
resolved in the customer's favor, a partial or full refund will be made from the funds held in escrow back to the customer.
By holding funds in escrow until satisfaction is confirmed, we ensure that customers only
pay when they receive the service they expect. Educators can confidently provide services knowing that the payment is secure. This fosters trust and encourages fair transactions in our marketplace.
Your satisfaction is our top priority. After receiving your educational service, you will be asked to review the service and confirm your satisfaction. Only when you confirm that you are satisfied with the service will the payment be released from the escrow account to the educator.
A refund will be considered if the following conditions are met:
To initiate a refund, buyers must report to our customer support team within 48 hours of receiving the work, presenting a detailed explanation and evidence supporting their refund claim. Our team will review the case impartially, considering the service agreement, the delivered work, and the buyer's feedback. The decision reached by our team will be final.
If a refund is approved, it will be processed within 7-10 business days. The refunded amount will be credited back to the buyer's account with us and shown as credit in your balance.
In certain instances, a full refund may not be applicable. If the delivered service partially meets the buyer's requirements or if the buyer cancels after the seller has commenced the work, a partial refund may be considered. Our customer support team will determine the exact amount based on the extent of work completed.
There are certain situations where a refund will not be granted:
Revision Requests: If the buyer requests revisions that were not part of the original requirements and refuse to pay for them.
Failure to Communicate: If the buyer fails to communicate their requirements clearly and then demands a refund based on the delivered work not meeting their expectations.
Late Refund Requests: If the buyer requests a refund beyond 48 hours after receiving the work.
Change of Mind: If the buyer changes their mind after the work has been completed and delivered.
During the dispute resolution process, both the customer and the educator can present their case. We encourage both parties to provide as much information as possible to facilitate a fair and quick resolution. Our team will review all the information presented and decide based on the facts and our terms of service.
Suppose the dispute resolution process determines you should receive a refund. In that case, we will promptly return the appropriate amount to your original payment method. The refund amount may be partial or full, depending on the resolution of the dispute.
A full refund will be granted if the dispute resolution process determines that the educational service was not provided as described or was unsatisfactory due to circumstances under the educator's control.
In some cases, you may be eligible for a partial refund. This happens when the service partially fulfils the promised service or if the service, while not entirely as described, still delivers some value. Our dispute resolution team will determine the exact amount, considering the case's specifics.
Once a refund has been approved, it may take 5-7 business days to be reflected in your account. We appreciate your patience during this time.
Suppose the dispute resolution process does not result in a refund, and you are still unsatisfied. You may take the dispute to a third-party mediator or legal authority in that case. We recommend using our dispute resolution process first, as it is designed to handle these situations reasonably and efficiently.
Your experience on our platform is always positive. However, we understand that issues can arise. Our commitment to you is that we will always work diligently to resolve disputes quickly and fairly. We appreciate your trust in using our platform for your educational needs and look forward to providing you with the best possible service.
We reserve the right to modify this refund policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We recommend reading this refund policy thoroughly to ensure you are fully informed. If you have any questions about our refund policy, please contact us.
